FAQ
Important information/ FAQS
Returns, cancellation and shipping policies can be seen in the policies section.
Please note that due to variations in displays/resolutions of computer screens, the colours may vary slightly on your screen to the finished product.
- Replacements can only be issued if the product arrives damaged, faulty or with incorrect personalisation details that we made. We cannot issue a replacement or refund for products damaged through continued use / wear and tear.
- Any errors made on your side will require re-ordering and payment.
- Any personalised text will be copied directly onto the design.
- Text size and or layout may vary slightly depending on the number of characters used.
-Handmade items can be slightly different from pictures and examples shown as they are individually made, so no two will be identical, this adds to the uniqueness of handmade
Delivery
- Your order will be dispatched via Royal Mail 2nd Class tracked unless another option is selected or agreed upon.
- Please double check the delivery address before purchasing; replacement items or refunds will not be given for incorrect delivery addresses.
- Anything returned to us due to an incorrect delivery address will require new delivery charges, which will be the responsibility of the buyer. Therefore no refunds on missing packages due to an incorrect address.
- Delivery dates are estimates and not guaranteed
- Please allow up to 14 working days for UK delivery.
Custom and personalised orders
We regret to inform you that we are unable to refund or exchange Personalised items. However, if it is our mistake, we will rectify it and cover the postage costs. Kindly double-check the spelling of anything you want stamped, as we will only stamp what is provided.
Despite shipping all orders within the agreed 7-day timeframe, we cannot influence the delivery time to your destination.
In the UK 1st Class can take from 1 day to a week. Second Class can take anywhere from 3 days onwards.
If we are posting overseas (ie America, Australia etc) it can take as little as 9 days to almost a few months, we are not in control of customs so if your items are delayed it is best to check your local custom office.
During busy periods such as Christmas, please accept that longer delays could be inevitable, it is out of our control.
Every order is personally restamped for you, with each 3mm letter meticulously struck into the metal one by one. The letters are carefully aligned, polished, and darkened with Enamel as needed.
Every item I remake will exhibit slight variations, ensuring each order is unique. The alignment of letters may vary slightly in depth, showcasing the special nature of hand stamping over machine precision. Embrace the perfectly imperfect charm of handmade craftsmanship.
These marks are called 'displacement' This is because we stamp your item the metal has to go somewhere else.
They can be found on the back of your keyring or even the front around the lettering.
This is not a sign of a poor product or a fault.
It is extremely common and adds character to your item.
Where possible we will remove the marks but it is not always possible.
Send us a message and we will be happy to assist. Alot of the times we do have more available, as we sell on other Platforms, we equal out our stock. However we are happy to juggle things around for you or order in more just for you :)
We are extremely busy with these sorts of orders and we can not chase up all prints, we ask politely if you can send within 24 hours.
if not, we have the right to cancel your order so we can carry on with the other requests that have sent in their prints.
We complete these orders on time of order listing system.
We will not complete any other print orders until we have worked down the list.
If we are waiting on your prints no one else will be getting theirs completed.
This is so we know we have not missed out on any multiple orders and have our full concentration.
We do not refund or cancel orders that will not arrive on time or have been returned back to us because you can not give us a correct postal address.
This is duly because we have still have had to use stock, make your order and posted it to you.
All we ask is you give us the full address of where you live and more importantly the correct address.
We will ask for your correct address and will send it back to you.
We do not refund or cancel orders that have spelling or grammar mistakes.
We copy exactly what is on your order.
This is because we do not have time to proof read every order we receive.
Please make sure you have it correct when sending it to us.
If you notice a spelling mistake on your finished order, you can re-order with correct spellings or punctuations. However, we will not refund for your last order as this was your mistake, not ours.
There is no need to bully, threaten or blackmail us.
We do not tolerate abusive behaviour.
If you ordered and it was our mistake we will happily remake and send you another to replace our mistake.
Unfortunately, we can not do anything until it gets back to us.
If it is tracked you can track it to your local sorting office and go there and explain you put the wrong address /postcode/zip code on. If it does not we suggest you still go to your local sorting office as they may also keep hold of your parcel.
They will search for it there.
They hold post for around 7 days (maybe more depending on your area) before sending back to us.
Once it gets back to us we will inform you and we will arrange for you to pay for postage again and send it back.
You can either pay for postage back to you or re-order and we will remake your order where possible.